Refund policy

Return and Refund Policy

Last Updated: October 21, 2026

Thank you for shopping with TK&SR! We want you to feel confident about every purchase. If something isn't right with your order, we're here to help.

30-Day Return Policy

We accept returns on eligible products within 30 days of delivery.

To qualify for a return:

The item must be unused and in its original condition.
The item must include its original packaging, tags, and accessories, where applicable.
Proof of purchase or an order number is required.
You must contact us to request a return before sending the item back.

Returns are subject to the applicable supplier's eligibility requirements.

How to Request a Return

To begin a return, contact TK&SR through the contact information provided on our website.

Please include:

Your order number
The product you wish to return
The reason for the return
Photographs if the product is damaged, defective, or incorrect

Once your request is reviewed and approved, we will provide return instructions and, when applicable, a return shipping label.

Please do not send products to our business address or return items without authorization. Our products are fulfilled by partner suppliers, and returns may need to be shipped directly to their designated facilities.

Return Shipping

For eligible returns, we will coordinate with the supplier to arrange the return process.

Return shipping charges, if any, will be disclosed before you proceed with your return.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.

We will review the issue and work with the supplier to arrange an appropriate resolution, which may include a replacement, return, or refund.

Photographs of the product and packaging may be requested.

Refunds

Once your returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally nonrefundable unless the refund relates to an error or other circumstance requiring reimbursement.

Nonreturnable Items

Certain products may not qualify for returns, including:

Used or damaged items that are not defective
Items missing essential original components
Gift cards
Products marked as final sale, where permitted by law
Products that cannot be returned for hygiene or safety reasons, where permitted by law

Any product-specific restrictions will be communicated where applicable. These exclusions do not limit rights provided by applicable consumer protection laws.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to cancel the order before it is processed or shipped. However, cancellations cannot be guaranteed once an order has entered fulfillment.